RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met.

• All items must be in their original packaging with product tags intact
• All items must be unworn, unused, unwashed and in its original condition
• Original receipts would need to be included

If any of the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or return regardless that the items have been mailed back to us.

Sale items are non-exchangeable nor returnable either in our retail store or via our online portal.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be done within 15 days from the date of delivery. For local deliveries, there is also an option to exchange at our Retail Store.

2. EXCHANGES AT OUR RETAIL STORE

2.1 You will need to bring along your original invoice together with the items in its original condition and packaging to our Retail Store.

2.2 You will be entitled to an exchange of any items in the boutique immediately after evaluation by our retail associates that it is valid.

2.3 If the value of the exchange items is higher than the original items, you will be required to pay the difference in cash.

2.4 There will be no refund if the value of the exchange items is lower than the original items. 

2.5 No other forms of exchanges such as Retail Store cash vouchers or online store credit will be given at our Retail Store.

3. EXCHANGES & RETURNS ONLINE

3.1 You will need to include your original invoice together with the items in its original condition and packaging.

3.2 Mail us your parcel via any courier that provides online tracking facility.

3.3 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready.

Refund will be initiated in the form of Store Credit Voucher only within 5 business days.

3.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for Retail Store vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail Store.

3.6 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.

3.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.

3.8 However, if any of the products received is deemed defective or a wrong shipment, chikirpolo.com will bear the cost of shipping the items back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement items back to you, we reserve the right to do an exchange by way of an items of a similar value or providing online store credits or any other methods at the discretion of chikirpolo.com.

3.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for returns or exchanged items.

3.10 All returns and exchanges made via our online portal at www.chikirpolo.com would need to be shipped to :

S S FASHION

Shop no. 101, Naveen Market

Kanpur, Uttar Pradesh, 208001

India

M: +91-9140090522

4. OTHER TERMS & CONDITIONS

4.1 All items that are returned and exchanged, can only be made once.

4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent items for return or exchange are of the same items as a previous order

4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

4.4 chikirpolo.com makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

4.5 All decisions made by chikirpolo.com is final